Individual attention
Your manager knows your case and does not ask you to repeat your story every time you ask.
Personal support from the day you register
Every new Swap Adipex Ai user speaks with a personal manager before starting. It is a real person who helps you activate the account, explains how to use the dashboard and is available when you have questions. Create your free account and we call you within 24 hours.
Registration is open: places are limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support is
It is one-to-one guidance: instead of leaving you alone with a manual, a personal manager gets in touch with you, learns your case and guides you along the way. It is your fixed point of contact, who knows what you have done so far and what is left.
Their role is that of a platform guide, not an investment adviser. They explain features, help with setup and guide you through operational steps. Decisions about which strategy to turn on, how much to invest and when to withdraw are always yours.
What advantages it has
Help with activation
They go with you through identity verification and the initial setup of the account.
Quick answers
We usually reply within one business hour.
Information tailored to you
Explanations adapt to your level and your plan.
Ongoing support
We stay available after activation.
What your manager can help with
Activation and first steps
Identity verification, connecting an exchange by API and first configurations, step by step.
Using the platform and the simulator
How to read the dashboard, what each indicator means and how to try a setup before applying it with real money.
Deposits and withdrawals
Payment details, timing by method and the status of your requests.
Updating your details
Changes of phone, email or documents, following the security checks.
Questions about features
Alerts, strategy parameters, reports and any tool in the dashboard.
Who it is for
For people just starting out who do not want to do it alone, and also for experienced users who prefer having one person to turn to when a question or a procedure comes up. If you like solving everything yourself, support is there anyway, with no obligation to use it.
How the service works
Four simple steps, from your registration to support that lasts over time.
- 1
Registration
You fill in the form for free.
- 2
Contact with your manager
They call you within 24 hours.
- 3
Account activation
You verify your details and set up the platform.
- 4
Ongoing support
You ask whenever you need.
Support channels and hours
| Channel | How it works | When |
|---|---|---|
| Personal manager | Calls and messages with a fixed person for your account | Personal managers available 24 hours a day, every day |
| [email protected] | Reply usually within one business hour | |
| Callback | You ask us to call you from the contact form | Monday to Friday, 9:00 to 18:00 (Argentina time, excluding public holidays) |
| Help centre | Getting-started guides, FAQ and articles | Always available |
Deposits, withdrawals and questions
You can ask about the deposit and withdrawal methods, the timing of each one and the status of a request. Your manager also reminds you which checks apply under the withdrawal policy, although they cannot skip security verifications.
Response times
These are the times we aim to meet. They can vary at times of high demand or when a case needs a specialist team.
| Request | Usual response |
|---|---|
| First call from your manager | Within 24 hours of registration |
| Email to support | Usually within one business hour |
| Status of a withdrawal | The same business day |
| Formal complaint | Confirmation in 1 business day |
What support does not do
To avoid misunderstandings, these are things your personal manager cannot do, however much you ask.
- Tell you which asset to buy or sell, or when.
- Assure you profits or promise results.
- Ask you for passwords, verification codes or API keys.
- Skip identity or security checks on a withdrawal.
How to prepare for your first call
The first call usually lasts about twenty minutes. If you have a few details at hand, setup goes faster and there is no need to call again. Think about what you want to achieve with the platform, how much time you want to give it and what amount would feel comfortable to start with.
- Have your ID document and the payment method you will use at hand.
- Write down the questions you have, for example about costs, withdrawal times or security.
- Choose a quiet place and, if you can, a computer to see the dashboard while you talk.
- Ask them to explain anything you do not understand: no question is too basic.
Support and security go hand in hand
Your personal manager is also a piece of your account security. They know your details, notice when something does not fit and can start a preventive lock if you tell them about a suspicious situation. For the same reason, they will never ask you for details that do not apply: a person who asks for your password or your codes is not on our team.
If you ever doubt that a call or message is legitimate, hang up and write to [email protected]. More on recognising fake contacts in the fraud warning.
Frequently asked questions about support
When does the personal manager contact me?
Within 24 hours of your registration. If you prefer a certain time, you can ask when you answer the call or write to [email protected].
Does support help people who are just starting?
Yes, that is exactly what it is for. Your manager explains each step, from verification to reading the dashboard, without assuming prior knowledge.
Can I ask questions about the platform after I start?
Yes. Help does not end with activation: you can ask your manager or the support team whenever you need.
What do you help with regarding deposits and withdrawals?
With payment details, the timing of each method, the status of a request and verification requirements. They cannot speed up security checks.
How can I get in touch?
By phone with your personal manager, by email at [email protected], through a callback request or with the help centre on the site.
What if nobody calls me within 24 hours?
Write to [email protected] with the email you registered with and we will rearrange the call. You can also ask for a callback from the contact page.
Does the manager tell me what to buy?
No. They explain how the platform works and help you with setup. They do not give investment recommendations or guarantee results.
A service included in every plan
The personal manager is included in Basic, Advanced and Premium, at no extra cost. What changes between plans is the level of support: online on Basic, priority on Advanced and personalised on Premium. Everyone gets the first call within 24 hours and everyone can check the status of their deposit and withdrawal requests. You can compare the plans on the fees and pricing page.
Feedback is welcome
If a call or an answer did not help, tell us. You can write to [email protected] or follow the complaints procedure. We review support quality regularly and use what users tell us to improve it.
Talk to a specialist
Leave your details and your personal manager contacts you within 24 hours.