Frequently asked questions

Fill in the registration form with your name, email and phone. Signing up is free and takes a few minutes. After that you enter the dashboard and your personal manager contacts you within 24 hours.

You need to be over 18, have a valid Argentine ID for identity verification and a payment method in your name. To connect an exchange you also need an account at that exchange.

No. The platform is designed so that a person who is starting out can use it with a manager's support. That said, having no experience does not remove the risk of losing money.

Yes. The dashboard works in the browser of your phone, tablet or computer, with nothing to install. You can check results, pause strategies and request withdrawals from any device.

We do not charge a monthly access fee. The starting capital of each plan is not a membership: it is the money you set aside to trade. There are trading fees of up to 0.58% per transaction and other costs detailed on the fees page.

The applicable fee is shown before you confirm each trade, and the full detail is on the fees and pricing page. We do not apply hidden charges.

No. No platform can guarantee profits. Results depend on the market, the amount, the period and the strategy. The examples on the website are illustrative and are not a promise.

It monitors the markets continuously, analyses prices, volumes and volatility with AI models and runs the strategy you configured. You can pause or change it whenever you like.

Yes. You can turn on ready-made strategies or adjust your own parameters, choose the pairs you follow and decide which notifications you receive. Your personal manager helps you decide.

Volatility notices, strategy status changes, weekly summaries and security alerts. Depending on the plan, alerts are basic, advanced or custom.

Yes. Trading crypto assets carries a risk of partial or total loss of capital. Read the risk page before depositing and do not use money you need for your expenses.

Because the market runs 24 hours, reacts fast to news and has a smaller volume than other markets, which allows large jumps. That volatility is part of the risk.

No. Artificial intelligence analyses past and current data to look for patterns, but the market can change unexpectedly. It reduces manual tasks, not the possibility of loss.

With two-step sign-in, data encryption, sign-in alerts, session control and limited API permissions. All measures are explained on the security page.

Funds that trade at an exchange stay at that exchange, under your account. Deposits and withdrawals go through the payment methods we list. We do not ask for withdrawal permission on your exchange.

Close the sessions from the dashboard, change your password and write to [email protected] or tell your manager. We can lock the account immediately while we review the case.

Write to [email protected] or call your personal manager. We usually reply within one business hour and managers are available 24 hours.

Pause it from the dashboard and ask your manager. They can help you review the parameters and go back to a safe setup.

Ask your personal manager for an explanation or look at the getting-started and crypto guides. No question is too basic.